Our people have played a critical role in serving customers in these unprecedented times.

Our network, at your service

During 2020 we’ve created 10,000 new permanent roles across more than 50 sites, taking the company’s total UK workforce to more than 40,000.

We’ve also opened two new fulfilment centres in the North East of England and one in the Midlands as well as new delivery stations in Carlisle, Ipswich, Redruth, Aberdeen, Deeside and Dublin.

And we’ve hired thousands of talented individuals in a diverse range of jobs from operations managers and tech professionals through to associates who handle customer orders.

To help us continue to meet customer demand and support small and medium sized businesses selling on Amazon during the festive period, we’re hiring for more than 20,000 seasonal positions. We’ve also opened pop-up fulfilment centres in Bedford, Doncaster and Nottingham.

We prepare year-round for the festive season and we’re also excited to welcome more people to the team to help delight our customers. We especially look forward to welcoming back our seasonal workers who return year-after-year as well as welcoming new faces to the team.
Jonatan Gal, Director of Operations

Modern work environment, industry leading pay

Amazon provides some of the most advanced workplaces of their kind in the world, with industry-leading pay, processes and systems to ensure the well being and safety of all employees.

Fulfilment centres combine the brilliance and dedication of our people with cutting edge technology to ensure customer orders are picked, packed and shipped to millions of homes on time.

Pay starts at a minimum £9.70/hour and £10.80/hour depending on location for all full-time, part-time, temporary and seasonal roles in Amazon’s fulfilment centres, sort centres and delivery stations.

Employees are offered a comprehensive benefits package, including private medical insurance, life assurance, income protection, subsidised meals and an employee discount – which combined are worth more than £700 annually – as well as a company pension plan.

Amazon also offers employees an innovative programme called Career Choice that provides funding for skills development through nationally recognised courses of up to £8,000 over four years.

You can take a virtual tour to see what it’s like behind the scenes – and what happens when you click ‘buy’ - here.

Hear from our associates about their Peak experience

Investing in the safety of our people

While we’re here to make sure our customers get what they want, when they want, where they want, nothing is more important than the safety of our employees. That’s why we’ve invested millions of pounds in additional safety measures since the start of the pandemic. We’ve implemented more than 150 new measures – from masks to sanitiser, social distancing to temperature checks – to help our employees stay safe.

We’re also providing testing for all our Operations employees in the UK and have built our own lab in Manchester to provide additional testing capacity to what the government is already offering.

Providing regular testing for our employees will allow us to identify asymptomatic cases who might not otherwise be tested. We’re able to catch the virus earlier and place those individuals in quarantine, with full pay, so they can recover before infecting others. We believe this programme will help save lives.
Antoine Dreyfus, leading the COVID-19 testing programme for Amazon in the UK

To build and manage the programme, we’ve assembled a strong cross-functional team who have left their day jobs to focus on this important initiative — including research scientists, engineers, procurement specialists, operators and financial analysts.

Here’s what some of our associates think about the health and safety measures

Helping small businesses succeed

As well as supporting our employees, we’re doing everything we can to support and showcase Small Businesses across the UK. Tens of thousands of UK-based small and medium-sized businesses sell their products in Amazon’s stores and to date they have supported more than 85,000 job opportunities in the UK. More than 60% of these businesses export to customers all over the world, and last year they achieved more than £2.75bn in export sales.

We're also providing 200,000 entrepreneurs, start-ups and small businesses with free training on a variety of topics to help them sustain and grow their businesses through the Amazon Small Business Accelerator.

To expand our ongoing commitment to help small businesses during the COVID-19 pandemic and beyond, through Prime Day and across the festive season, Amazon will spend more than £75 million on promotional activities to help small businesses around the world increase their sales and reach new customers.

Hear from some of these small businesses below

Environmental impact top of mind

Amazon is committed to building a sustainable business for our customers and the planet. In 2019, Amazon co-founded The Climate Pledge—a commitment to be net zero carbon across our business by 2040, 10 years ahead of the Paris Agreement.

Amazon adds more than 1,800 electric vehicles to its delivery fleet in Europe

As part of this commitment we recently launched Climate Pledge Friendly, a new programme which will help make it easy for customers to discover and shop for more sustainable products. Customers will now see the Climate Pledge Friendly badge on more than 40,000 products in Europe to signify that the products have one or more of 19 different sustainability certifications that help preserve the natural world, such as reducing the carbon footprint of shipments to customers.

Amazon continually works on behalf of customers to reduce and minimise the amount of packaging materials we use under our Frustration-Free Packaging Programme. As part of the programme we have worked with manufacturers around the world to design their products to ship in their own packaging without the need for additional packaging.

As part of the Climate Pledge we have also committed to reaching 100% renewable energy by 2025 and ordered more than 1,800 electric vehicles from Mercedes-Benz to make deliveries to customers in Europe. Amazon in the UK will receive more than 500 electric vehicles from that order, all of which are going to hit the road this year to reduce our carbon emissions.

Investments that grow communities

Throughout the year, our people and logistics capabilities have helped communities across the UK. We have delivered more than three million COVID-19 testing kits free of charge, and have extended our partnership with charity Magic Breakfast, to help reach more children at risk of hunger. With Magic Breakfast, we will have delivered over two million free breakfasts to children in need by December, and we will continue to deliver healthy breakfasts as well as donations and school equipment, including during school holidays.

Female team member packing boxes for Magic Breakfast

Our people play an active role in supporting our community efforts and in September, during Childhood Cancer Awareness Month, Amazon went gold to help raise awareness and funds for charity partners working to improve therapies and find a cure for the disease. The Amazon Goes Gold programme, now in its fourth year, engaged employees with a series of initiatives in support, from Pjammin’ parties at Amazon locations all over the country to donations of STEM robotic kits to hospitals where children are receiving treatment. Overall, Amazon UK has donated over £100,000 to leading organisations working in areas like advocacy for research funding, medicine development, direct care provision, family support and clinical trials.

You can find out more about the work we’re doing with small businesses and communities across the UK, including using our logistics capabilities to deliver more than four million COVID-19 testing kits free of charge, and over one million free breakfasts to school children as part of our partnership with charity Magic Breakfast.

Meet more of the people who are delivering smiles.